FAQ - YUN, the Aroma Spaceship

FAQ

1. How long time does it take for me to balance the YUN pod?

It depends on the state of your mind. The more concentrated you are, the more easily you balance the YUN pod : ).

2. How much weight can YUN hold?

YUN can hold 200g maximally : ).

3. Is the incense smoke harmful to our bodies?

No, it isn't. Actually, agarwood and sandalwood incense is good for our health, physically and mentally : ).

4. How long can an incense cone last for after it is lit?

About 10 minutes : ).

5. Is YUN fireproof and heatproof?

YUN pod is made of a material that is fireproof and heatproof. But to further ensure fire safety, we suggest that you take caution when litting the incense cone and placing it in the YUN pod : ).

6. Will there be incense ash after the burning?

Yes, the incense ash will be contained in the YUN pod. Simply empty the YUN pod and you can use it for the next incense cone : ).

7. How do I clean the YUN pod?

YUN pod can be washed with water or wipd-cleaned : ).

8. Is the electromagnetic base safe for its surrounding electronic devices?

The base's electromagnetic field may cause interference. So, we suggest that you leave a distance of at least 20cm between YUN and other electronic devices such as your phone : ).

9. Can I paint on the YUN pod?

Feel free to DIY. Just remember to send us the photos of it if you did so : ).

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Terms & Conditions

Return
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Before return, please send us an email at support@yun.yt

Additional non-returnable items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable).
Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.If you’ve still have not received your refund yet despite these attempts, please contact us at support@yun.yt.

Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@yun.yt

Shipping
To return your product, you should contact us on support@yun.yt and we will provide you with an authorized return label. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.